Customer responsibilities include providing HP with identification information such as the serial number
for each data retentive component under their DMR agreement.

DefectiveMediaRetention
Defective Media Retention (DMR) allows customers to keep their hard drive if it is defective and requires replacement while under warranty. Customers maintain control of their sensitive data, and dispose of the defective media in a way that meets their security standards.

To ensure that any drive covered by DMR has only one service event during its lifetime, HP and the OEM (original equipment manufacturer) require that the OEM serial number and HP part number from the defective drive are collected at the time of the service event.

CollectionofDrive Information
When service is rendered by an HP Field Engineer or HP Authorized Service Provider, they collect the OEM serial number and HP part number from the drive retained by the customer. When the customer chooses the Customer Self Repair (CSR) option, they ship the drive directly to HP without the assistance of the HP Field Engineer or Authorized Service Provider