Category:
MAINTENANCE SERVICE
Description:
ACARE MAINTENANCE ONSITE SERVICE BARCODE MOBILE PRINTER FOR 12 MONTHS PERIOD MAIN UNIT EXCLUDE WARRANTY
Introduction
ALC service team offer to the market the office hour maintenance service which include onsite and inhouse support for our customer on the device they purchase from us. The maintenace service include over the phone support on the device troubleshooting. it also cover together with normal wear and tear, accidental damages, styluse, handstraps and screen protectors (as applicable) as well as accessories. We offer end user technical support, attend, troubleshoot and escalate reported issues to manufacturer if any problem not able to solve by ALC team. Vendor management includes escalations, supports, repair and to request approvals for hardware and component replacements subject to manufacturer's warranty coverage.
Feature
* All labour
* Pickup and return services
* 24 hour call back response
* 48 hour onsite response
* Mon to Fri, 8.30 am to 5.30pm, exclude state public holiday
* Helpdesk support and management services.
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